Terms and Conditions

Our services

TV Install Chicago provides TV mounting, at published prices based on TV size, and related home entertainment installation services, including single and dual TV mounting, wire concealment, soundbar installation, fireplace mounts, and full media setups, throughout the Chicagoland area.

Booking and scheduling

Appointments are scheduled based on availability. We'll confirm your appointment date and time by phone, text, or email. Please provide accurate contact and address information so we can reach you and locate the job site.

Pricing and payment

Pricing is published in advance and based on the service selected and, for TV mounting, the size of the TV. Any additional work identified on-site (e.g., unexpected wiring complexity, additional mounting hardware needed) will be discussed and quoted before we proceed.

Payment is due upon completion of the job unless other arrangements have been made in advance. We accept the payment methods communicated to you at the time of booking.

Cancellations and rescheduling

We understand plans change. Please let us know as early as possible if you need to reschedule or cancel — you can reply to any appointment reminder text, call, or email us directly. Repeated last-minute cancellations may affect future scheduling availability.

Your responsibilities

To help your installation go smoothly, please ensure:

• Clear access to the installation area at the scheduled appointment time
• Any TVs, mounts, or components you're supplying are on-site and ready
• You've disclosed anything relevant about your walls (known issues with studs, plaster, brick, tile, unusual materials, etc.) that you're aware of
• Fragile or valuable items near the work area are moved or protected in advance

Liability and damage

We take care and follow standard industry practices on every job. However, TV mounting involves working with walls and existing structures whose internal condition (stud placement, wiring, plumbing, material composition) cannot always be fully known in advance. Because of this:

• We are not responsible for pre-existing damage, defects, or conditions in your walls, wiring, or property that are discovered during installation
• We will inform you promptly of any unexpected issues found during the job and discuss options before proceeding
• Our liability for any direct damage caused by our work is limited to the cost of the service performed, except where caused by our gross negligence
• We are not liable for indirect, incidental, or consequential damages

Opportunity to repair

If accidental damage occurs during a job and repair work is needed, we ask to be given the opportunity to make that repair ourselves before another contractor is hired to do the same work. This lets us correct the issue at our own cost and keep the finished result consistent with the rest of the installation.

• Let us know about the damage as soon as you notice it, and no later than 7 days after the job
• We'll respond within 3 business days and schedule an inspection or repair at a reasonable time
• Repairs for damage caused by our work are made at no cost to you
• If another contractor is hired without first giving us a reasonable opportunity to inspect and repair, we are not responsible for the cost of that third-party repair
• You're always free to use your own contractor for repairs that fall outside our scope, or where we decline to perform the repair

The same expectation applies to workmanship issues covered by the warranty below, though those are not subject to the 7-day window above.

Lifetime workmanship warranty

We stand behind our installation work for life. If a TV we mounted comes loose, sags, or goes off level because of how we installed it, contact us and we'll come back and fix it at no cost, for as long as you own the TV in the home where we installed it.

• Mounts we supplied are covered too: if one fails, we replace it and re-hang the TV free of charge
• Mounts you supplied are covered for our installation work; failure of the mount hardware itself is covered by its manufacturer's warranty
• The warranty does not cover the TV itself or other customer-supplied components
• It does not cover a TV or mount that has been moved, re-hung, or modified by anyone else, or damage caused by pulling, leaning, climbing, impact, accidents, water damage, or other factors outside our control
• It applies to the original customer at the original installation address and is not transferable

SMS communications

By providing your phone number, you consent to receive appointment-related text messages, including confirmations and reminders. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. See our Privacy Policy for full details on how we handle your information.

Photos and media

We may take before/after photos of completed work for our own records and quality purposes. We will not publicly share photos identifying your home or property without your permission.

Governing law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any disputes will be resolved in the courts of Cook County, Illinois.

Changes to these terms

We may update these Terms from time to time. The effective date at the top of this page reflects the most recent update. Continued use of our services after changes means you accept the updated Terms.

Contact us

Questions about these Terms? Reach out:

• Phone: (630) 592-2982
• Website: tvserviceschicago.com